Get in Touch
We are here to assist with product inquiries, order tracking, returns, and bespoke corporate gifting.
Send us a Message
Fill out the form below and our specialists will respond within 24 hours.
Global Headquarters
742 Evergreen Way, Suite 400
San Francisco, CA 94107, USA
Electronic Mail
concierge@aetherstore.test
support@aetherstore.test
Operating Hours
Monday – Friday: 8:00 AM – 8:00 PM EST
Saturday – Sunday: 10:00 AM – 6:00 PM EST
San Francisco Studio
Assistance
Frequently Asked Questions
Standard orders within North America and Europe arrive within 2–4 business days. International express shipments to Asia and Oceania typically arrive within 4–6 business days via DHL Express.
All hardware components, electronic sensors, battery systems, and material seams are covered against defects in materials and craftsmanship. If a failure occurs under normal usage, we replace the item free of charge.
Simply reach out via this contact form or reply to your order confirmation email. We provide prepaid digital return labels with hassle-free doorstep collection.